NGS Closed on Christmas and New Year’s 

Situation Report | December 21, 2020

National Government Services (NGS), New York’s Medicare Administrative Contractor (MAC), will be closed on December 25 and January 1 for the Christmas and New Year’s Holidays. This includes the Electronic Data Interchange (EDI) Help Desk, Provider Contact Center, Provider Enrollment Line, and Telephone Reopening Unit.

Electronic claim files transmitted after 5 p.m. on December 24 and December 31 will have a claim receipt date of December 28, 2020 or January 4, 2021, respectively.

Electronic data interchange (EDI) front-end acknowledgement transactions will be created as expected as EDI claim files are received.

Providers will be able to access NGSConnex and use NGS’s Interactive Voice Response (IVR) at 1-866-275-3033 during the closure days.