NGS Provides Updates on Multiple Home Health and Hospice Educational Programs

Situation Report | March 1, 2021

National Government Services (NGS), New York’s Medicare Administrative Contractor (MAC), conducted a Home Health and Hospice Advisory Meeting this past week focused on educational programs, sessions and webinars available at

NGS Website Sign-In 

  • NGS has changed the sign-in process of its main website. When asked what kind of provider you are, HCA’s home health and hospice members should select the Home Health & Hospice (HH&H) tab and not Part A.
  • Also, NGS’s new Medical Review Focus Area provides information on any ongoing post-payment review audits. The only one involves paid Patient Driven Groupings Model (PDGM) claims paid between January 1 and February 29, 2020.
  • NGS has revised its Home Health and Hospice Education Tab to include new items such as COVID-19, the Medicare Arcade, and News and Alerts. A COVID-19 banner offers the latest news, information, and resources.
  • A new Medicare University user guide has additional information and how to get credit for completing courses. NGS has recently added a course (PTA-C-0055) to assist providers through the Medicare appeals process.

Upcoming J6 Home Health & Hospice Education Via Webinar, YouTube and Twitter 

NGS will be offering the following home health and hospice education programs via webinar:

  • March 4 — Home Health Billing Basics
  • March 18 — Lunch & Learn: Home Health Billing Questions & Answers
  • March 24 — Lets Chat Home Health & Hospice COVID-19
  • March 25 — Understanding the Levels of Appeal

The following home health videos have been revised and posted on the NGS YouTube channel:

NGS has also provided Twitter Updates on: Targeted Probe and Educate (TPE); claim status responses; provider enrollment; telehealth; home health and hospice Additional Documentation Requests (ADRs); COVID-19 vaccinations; and Medical Review ADR responses.

HCA will update the membership as NGS posts additional home health and hospice educations programs on its website in the future.