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October (Phase III) Report: Workforce, Referral Patterns, Fiscal Impacts and Telehealth Use in the Pandemic

In late September and early October, HCA conducted our third survey of the industry to determine home care and hospice provider experiences in the ongoing public health emergency following the springtime surge and in anticipation of additional surges. The results are compiled in a Phase III COVID-19 Survey: Summary of Impact on Home and Community-Based Entities, Staff and Patients in New York State.

This third survey (Phase III) was completed on October 14, 2020, netting responses from 77 respondent organizations serving the home and community-based care needs of New Yorkers.

It examines the latest workforce, referral, access and fiscal impacts of the public health emergency on home and community-based care as well as trends like telehealth use as a means of protecting patients and staff and expanding access.