Supplier Holds Webinar on NYC PPE Emergency Ordering Process for Home Care

LHCSA webinar to be announced soon 

Situation Report | September 28, 2020

Last week, Medline, the company selected by New York City (NYC) to distribute personal protective equipment (PPE) to home care and other health care providers in NYC this fall, held a webinar to discuss the ordering procedures. 

The webinar was for Certified Home Health Agencies (CHHAs) and some long term care providers; another webinar should be announced soon for Licensed Home Care Services Agencies (LHCSAs). 

As communicated to members in last week’s Situation Report, the NYC fall stockpile will act as a last-case option for providers after all other options should be exhausted.

This is an emergency source for PPE, and by submitting a request through you are confirming that the PPE you are requesting is required to protect staff and patients during the COVID-19 response and you currently have less than one week of the requested supplies on hand. 

In addition, NYC may seek to recover costs for provision of PPE supplies if the city is unable to get reimbursed under applicable Federal Emergency Management Agency (FEMA) emergency reimbursement policies.

At this time, FEMA policies do not enable reimbursement of supplies provided to private for-profit entities, and therefore the city may seek cost recovery from these entities at a later date. 

Based on survey data submitted by providers, facility requestor accounts have been established and user information was supposed to be sent to CHHAs (not yet to LHCSAs) last week. PPE requests can be made up to once a week and those submitted online prior to 10 a.m. will be delivered the next working day. 

A user guide on the submission process, along with Frequently Asked Questions, is here.  

Questions about the Medline distribution process can be directed to the NYC customer service desk at 866-478-1490, ext. 2222.