Situation Report | August 8, 2022
Home care reaches a variety of individuals across the age and disability spectrum, including both providers and receivers of care. Diverse and inclusive workplaces are more innovative, efficient, productive, and successful. Diverse cultures have unique histories and experiences, and celebrating these differences helps to foster a collaborative work environment, directly benefiting employees, employers, consumers, productivity, and health outcomes.
The quality of the patient-provider interaction is a significant factor in determining health outcomes and overall quality of life. Healthcare providers will see patients from many backgrounds with differing beliefs and preferences. There is no ‘one-size-fits-all’ approach, and assumptions cannot be made for what is best for others. Providers who demonstrate cultural competence and humility during their interactions with patients create space for them to communicate their unique needs and allow you to meet them properly.
The Home Care Association Education & Research (HCA E&R) in partnership with the Iroquois Healthcare Association (IHA) are delivering web-based Diversity, Inclusion and Health Equity Training for all levels of staff. This training is focused on addressing societal issues that will engage employees by helping them understand, recognize, and advocate for a diverse, equitable, and inclusive culture.
This complimentary training is open to all home care and hospice personnel in New York State. The cultural competency course series explores assumptions about patients from diverse cultures, providing guidelines and best practices for improving the quality of patient-provider interactions, discusses the component of a cross-cultural patient assessment, and provides communication models and tips.
Cultural Competency Course Series Topics Include:
- Providing Culturally Competent Care
- Culturally Competent Patient-Provider Interactions
- Eliminating Health Disparities
- Caring for Latina Patients
- Caring for Asian Patients
- Building an Inclusive Workplace Culture
- Cross-Cultural Communication
- Working on Diverse Teams
- The BIG Impact of Micro-messages
- SOAR: Culturally and Linguistically Appropriate Services
- Managing Bias and Improving Cultural Competency
- SOAR for Native Communities
- Cultural Awareness in Healthcare
- Communication and Culture
- Global Diversity and Cultural Differences in Physical Therapy
- Cultural Diversity: Guidelines for an Inclusive Workplace
- Diversity and Cultural Intelligence
- Diversity and Individual Differences
These courses are hosted by the IHA Healthstream learning platform. To enroll, you must complete the “Letter of Participation” form to indicate your organization’s interest in participation. From there, HCA E&R will follow up with instructions for logging into Healthstream with individualized user accounts.
This platform gives you the ability to; take all 44 courses, print a certificate of completion for each, and allows you to use any device to access the training (laptop, tablet, etc.)
Improve the work experience of your staff, foster a sense of belonging, and encourage the understanding of diverse patient’s needs – get started here!