New York’s Care at Home Platform Launched 

Situation Report | December 6, 2021 

On November 22, NY State of Health, the state’s official health plan Marketplace, announced launch of a new pilot program called Care at Home to help New Yorkers shop for “safe and reliable home care services for themselves or their loved ones on a private pay basis.”  

According to the announcement, Care at Home is a simple way to connect with trusted home care professionals from Licensed Home Care Services Agencies (LHCSAs). The program, which is initially launching as a pilot in Nassau, Suffolk and Westchester counties and will be expanded statewide in the future, includes 12 LHCSAs. 

Home care services provided through this program are considered non-medical in nature and help people with daily living tasks and activities. 

Using the NY State of Health’s Care at Home program involves the following steps: 

  • Browse. Enter a ZIP code to find agencies nearby with available home care professionals. 
  • Filter. Use the available filters to find LHCSAs with home care professionals that meet one’s specific needs (i.e. location, language and/or gender preference, etc.) 
  • Connect. Select a LHCSA to message and connect with that agency. 
  • Match. If needed, set up a free in-home or telehealth evaluation to ask questions and find the right home care professional for one’s needs. 
  • Receive Home Care Services. A schedule is made and services begin. Payment for services is made directly by the consumer to the LHCSA. 

To learn more about the NY State of Health Care at Home Program, visit the NY State of Health website.

The official press release is available here.