NGS Closed May 31 for Memorial Day Holiday 

Situation Report | May 24, 2021  

National Government Services (NGS), New York’s home health Medicare Administrative Contractor (MAC), will be closed Monday, May 31, for Memorial Day. 

HCA members should note that electronic data interchange (EDI) claim files transmitted after 5 p.m. on May 28 will have a claim receipt date of June 1. EDI front-end acknowledgement transactions will be created as expected as EDI claim files are received.   

The Fiscal Intermediary Standard System Direct Data Entry (FISS/DDE) Provider Online System will be available during regular hours. While DDE will be available, there will be no support available to respond to any issues. 

Providers will be able to access NGSConnex and use the interactive voice response (IVR) system at (866) 275-3033. NGS offices will reopen on June 1 for normal business hours.